If you host non-summer camp groups in a retreat or conference center setting I'd recommend checking out Hotel Impossible on the Travel Channel. Each week the host helps turn around under performing hotels. The issues he deals with include hospitality, facilities maintenance, housekeeping, staffing, marketing, and leadership. Sound like familiar challenges? While the context is somewhat different, there's something in every episode that will make you think about your own operation and how it can be improved. Tuesday, January 15, 2013
Hotel Impossible
If you host non-summer camp groups in a retreat or conference center setting I'd recommend checking out Hotel Impossible on the Travel Channel. Each week the host helps turn around under performing hotels. The issues he deals with include hospitality, facilities maintenance, housekeeping, staffing, marketing, and leadership. Sound like familiar challenges? While the context is somewhat different, there's something in every episode that will make you think about your own operation and how it can be improved. 