At some point we all as leaders have to deal with staff that are under performing. The process can be frustrating and time consuming. Here are five best practices to keep in mind...
1. Before taking any action diagnose the problem. Is it a lack of skills, a lack of motivation, a lack of necessary resources, or some combination of these factors?
2. Make an improvement plan and stick with. Set goals, create consequences, follow up, and celebrate success or deal appropriately with failure.
3. Let them know you're on their side. They need to understand you want and are committed to helping them succeed.
4. Document everything. Regardless of whether they improve or decline, you'll want written records to support any future decisions.
5. Know when it's time to make the tough decision. Don't prolong the inevitable. If it's not getting better recognize and accept reality and be courageous enough to take action.
