1. Prepare for the conversation - Think about what needs to be said, the perspective of those you're going to talking with and what you expect their reaction to be. Have a plan.
2. Be direct and avoid mixed messages - How you deliver bad news is as important as what you have to say. Watch your body language.
3. Explain how the decision was made - People are willing to accept negative outcomes if they feel the decision making process was sound. Procedural fairness is important.
4. Allow for venting but avoid debate - Encourage people to share their reactions and listen with empathy. Don't, however, get sucked into a debate over the merits of the decision.
5. Focus on the future - After having a time to vent, shift the discussion to what's next. Change the focus to problem solving. Begin exploring where do we go from here.
